The following document also outlines our full legal compliance when collecting, storing, or using your personal information in accordance with the Australian Privacy Act 1998 (Cth) and by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR).
Personal information: The types of personal information or personal data we may collect about you could include:
- Your name;
- Images of you;
- Your contact details, including email address, mailing address, street address and/or telephone number;
- Your age and/or date of birth;
- Your credit card and bank account details;
- Your demographic information, such as postcode;
- Your preferences and/or opinions; information you provide to us through customer surveys;
- Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
- Your browser session and Geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
- Any other personal information requested by us and/or provided by you or a third party.
This type of personal information may be collected by us either directly from your or from third-parties including fitness business, gyms, health clubs, and other third parties whose membership we help to manage or other third parties when we conduct research on potential clients or assist our clients to track leads for potential members.
Your rights and controlling your personal information
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in an easily readable machine format. You may request that we erase the personal information that we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).
Correction: At any point, shall you deem that the information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: We understand the serious nature of your personal information. As such, we operate in accordance with the Australian Privacy Principles and the GDPR. Should you feel that we have breached the Australian Privacy Principles or an article of the GDPR and wish to make a complaint, please contact us using the details below and provide us with fill details on the alleged breach. All complaints will be taken seriously and promptly investigated. Once a complaint is lodged and investigation processes are complete, we will respond to you, in writing, setting out the outcome of our investigation and any necessary steps required to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Site, associated applications and associated social media platforms;
- To contact and communicate with you;
- For internal record keeping and administrative purposes;
- For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
- To run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
- To comply with our legal obligations and resolve any disputes that we may have; and
- To consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
- Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisers and payment systems operators;
- Our employees, contractors and/or related entities;
- Our existing or potential agents or business partners;
payment systems operators;
- Sponsors or promoters of any competition we run;
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- Third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
Please note that we use the following third parties to process your personal information:
Slack, Google Accounts, Amazon Web Services, ClickInsights, Dropbox, Facebook, Capterra, Hubspot, Debit First, Microsoft Office 365, Growth Analytics Marketing, Google Tag Manager, Google Analytics, Google Search Console.
When you provide us with your personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and, if you are a European Union (EU) citizen, to third parties that reside outside the EU. Where the disclosure of your personal information is solely subject to Australian privacy laws (and not subject to the GDPR), you acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. You may not have the same rights in relation to the handling of your personal information by overseas recipients as you would under Australian privacy laws.
Our responsibilities as a ‘controller’ under the GDPR
Controllers are defined by the GDPR as natural or legal persons, a public authority, agency or other body to which personal information or personal data has been disclosed, whether via a third party or not, and who determines the purposes and means of processing personal information. We are a controller under the GDPR as we collect, use and store your personal information to enable us to provide you with our goods and/or services.
As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of EU citizens. If you are an EU citizen, your personal data will:
- Be processed lawfully, fairly and in a transparent manner by us;
- Only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not
- Be further processed in a manner that is incompatible with the purposes we have identified;
- Be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
- Be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
- Be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected;
- Be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
We also apply these principles to the way we collect, store and use the personal information of our Australian customers or clients.
Specifically, we have the following measures in place, in accordance with the GDPR:
Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
Notification of data breaches: We will comply with the GDPR in respect of any data breach.
Our responsibilities as a ‘processor’ under the GDPR
Where we are a processor, we have contracts containing certain prescribed terms in our contracts with controllers. Depending on circumstances, we can be a controller or processor or controller and processor. In addition to:
- our contractual obligations with controllers (where we are solely a processor); and
- our legal obligations under the GDPR as a controller (where we are both a controller and processor) as a processor we also have the following responsibilities under the GDPR:
- Not to use a sub-processor without the prior written authorisation of the data controller;
- To cooperate with supervisory authorities;
- To ensure the security of its processing;
- To keep records of processing activities;
- To notify any personal data breaches to the data controller; and
- To employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR. (These are not required for the company at the present time).
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or bio-metric information.
The type of sensitive information we may collect about you includes health information.
Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected including:
- Providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected;
- Data analytics purposes; and/or
- Referring you to medical or health service providers in circumstances where it is impractical for us to obtain your consent.
Sensitive information may also be used or disclosed if required or authorised by law.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Links to other websites
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
We may use Geo-redirection cookies which help us approximate what country you are in from the information supplied by your browser when you interact with the VIGYR website. This information helps us provide you with location specific content for a better browsing experience. This is an anonymous cookie and is only used to help target our content and advertising.
For any questions or notices, please contact our Privacy Officer at:
VIGYR – ABN: 46 276 349 233
Email: [email protected]